RUG DOCTOR CASE STUDY:
DIGITIZING 2 MILLION RENTAL TRANSACTIONS
Rapid expansion from coast to coast
RUG DOCTOR D2C ONLINE RENTALS
Rug Doctor is renting nearly 2M carpet cleaning machines per year and has chosen Skipti to digitize and modernize this bidirectional process nationwide. Online bookings, payment, inventory management, delivery and pickup are now powered by Skipti. Together we have also expanded the product line to include floor dryers, power tools, tile and grout cleaners, moving bundles and consumables such as stain sprays.
Online scheduling and delivery allowed this retailer to increase online conversion rates, and reach a previously untapped market of urban millennials who value convenience (and often don’t own cars). Today Skipti is capable of servicing 14M people nationwide and has quickly become the preferred method of rental.
From The Client
“Using the Skipti platform has allowed us to engage directly with the consumer and provide ultra-convenient access to our machines with minimal friction. Renting through Skipti eliminated the consumer’s burden of two trips to the store, waiting for help from a store employee and filling out paper forms. Together with Skipti, we created a new consumer experience while providing all the features a consumer expects in the age of Amazon/Uber.
For Rug Doctor, we now get real-time transactions, a complete transaction loop, digitized consumer information and instant feedback on the rental experience. The Skipti platform also allows us to better utilize inventory, reducing capital outlays and creating a more efficient equipment servicing model. We’ve taken our program into the modern consumer era.”
CTO – Rug Doctor
Wow! Not only did I get a Rug Doctor that cleaned so much better than the professional cleaning I had a few months back, but I saved $200 and had it delivered/picked up for free.
– Will F.
Had an awesome experience having a Rug Doctor Pro delivered to our 3rd-floor apartment in Denver! The equipment was like new and our carpets look just like they did when we moved in. We’ll be renting from Skipti several times a year from now on!
– Cady G.
Fast, easy, and convenient without additional fees! I needed to rent a Rug Doctor carpet cleaner and was very surprised to learn I could have the unit dropped off and picked up at my house for no additional cost. The delivery and pickup were well-coordinated and easy.
– Lance J.